Shipping Policy

Last updated: April 23, 2026

At JR1, we work hard to process and ship orders as quickly and reliably as possible.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, promotions, and holidays, processing times may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Shipping & Delivery Timeframes

Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.

Estimated delivery times:

• Standard Shipping: 6–10 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, or peak shipping periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and chosen shipping method. Free shipping may be available on qualifying orders and will be displayed at checkout.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.

Questions & Support

If you have questions about your shipment, please contact our customer support team at support@getjr1.com or text us at +1 (585) 215-1555 and we'll be happy to assist.

El3VN GROUP LLC 33 N Gould St, Sheridan, WY 82801, United States