Refund Policy

Refund Policy

Last updated: August 10, 2026

30-Day Money-Back Guarantee

At NeuroView, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.

Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

  • Refund requests must be submitted within 30 days of the delivery date
  • Requests made after 30 days from delivery are not eligible and will not be approved
  • Shipping and handling fees are non-refundable
  • Product returns are not required and not accepted

Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.

What the Guarantee Covers

The 30-Day Money-Back Guarantee applies to your initial order only. It is a one-time guarantee offered so that you can try our products with confidence.

Subscription renewals and all subsequent recurring charges are not covered by the money-back guarantee, regardless of when they occur. Once you have received your first order, you are responsible for managing, delaying, skipping, or cancelling your subscription before your next billing date if you do not wish to be charged again.

The guarantee may be used once per customer, household, and payment method.

Non-Eligible Refunds

The following are not eligible for refunds under any circumstances:

  • Refund requests submitted outside of the 30-day guarantee period
  • Subscription renewals and recurring charges, including the first renewal
  • Orders that have already been processed or fulfilled once the 30-day period has passed
  • Second and subsequent orders placed by the same customer, household, or payment method
  • Requests made outside the stated policy terms

No exceptions are made beyond the 30-day money-back guarantee.

Orders Placed Before August 10, 2026

Orders placed before August 10, 2026 remain subject to the money-back guarantee terms that were in effect at the time of purchase. If you placed your order before that date and have a question about which terms apply, contact us at support@tryneuroview.com and we will confirm.

Subscriptions

  • If your order includes a subscription, it is your responsibility to manage or cancel the subscription before your next billing date. Subscription renewals are not covered by the money-back guarantee. Customers are responsible for managing, modifying, delaying, or cancelling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.

  • Subscription Orders. NeuroView offers products that can be purchased through a subscription ("subscription"), which will automatically renew unless cancelled. If you sign up for a subscription, you will be charged through the payment method you provide every 28, 58, or 88 days, or at the delivery cadence of your choosing ("billing period"). You expressly agree that by submitting your initial order you accept and are agreeing to the terms of the auto-renewal offer and understand the Subscription Policy.

  • Cancellation of Subscription. You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription at least 24 hours before your next billing date. You may cancel through your customer portal, or by contacting our customer support team at support@tryneuroview.com. All cancellations are effective at the end of the current billing period.

  • Billing Information for Subscriptions. You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made in the customer portal or by contacting a customer service representative.

Damaged, Incorrect, or Undelivered Orders

If your order arrives damaged, if you received the wrong item, or if your tracking shows delivered but you did not receive your package, contact us at support@tryneuroview.com within 14 days of the delivery date. Include your order number and, where applicable, a photo of the damaged item or packaging. These situations are handled separately from the money-back guarantee.

Agreement to Policy

By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.

Contact Customer Support

If you have questions regarding refund eligibility, please contact our Customer Support team within the 30-day window at support@tryneuroview.com so we can assist you accordingly.

EL3VN GROUP LLC 33 N Gould St Sheridan, WY 82801 United States Email: support@tryneuroview.com