Shipping Policy
Shipping Policy
Last updated: August 10, 2026
At NeuroView, we work hard to process and ship orders as quickly and reliably as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
During periods of high demand, promotions, and holidays, processing times may take up to 5 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Shipping & Delivery Timeframes
Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.
Estimated delivery times after shipment:
| Destination | Estimated delivery |
|---|---|
| United States | 8–12 business days |
| Spain | 8–12 business days |
| United Kingdom | 8–12 business days |
| Canada | 8–12 business days |
| Australia | 8–12 business days |
Combined with processing time, most orders arrive within 9–15 business days of the date you place your order.
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
Shipping Notifications & Tracking
Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.
If you have not received tracking information within 5 business days of placing your order, contact us at support@tryneuroview.com and we will look into it.
Shipping Delays
While we aim to meet the estimated delivery timelines shown on our product pages, delays may occasionally occur.
NeuroView is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases.
Your subscription is scheduled so that your next shipment arrives before your current supply runs out. You can manage, delay, skip, or cancel your subscription at any time through your customer portal.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.
If you notice an error in your shipping address after placing your order, contact us at support@tryneuroview.com as soon as possible. We can usually correct it before the order ships.
International Orders, Duties & Taxes
Customers outside the United States are responsible for any customs duties, import taxes, or handling fees charged by their local authorities. These are not included in the price paid at checkout and are not refundable by NeuroView.
Lost, Damaged, or Undelivered Packages
If your tracking shows delivered but you did not receive your package, or if your order arrives damaged, contact us at support@tryneuroview.com within 14 days of the delivery date. Include your order number and, where applicable, a photo of the damage.
Questions & Support
If you have questions about your shipment, please contact our customer support team at support@tryneuroview.com and we'll be happy to assist.
EL3VN GROUP LLC 33 N Gould St Sheridan, WY 82801 United States