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Get answers to common questions, track your order, or reach our team directly — we're here for you.
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Enter your order number or tracking code to see your delivery status. You'll find these in your order confirmation email.
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Have a question that isn't answered below? We typically respond within 24 hours.
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We'll get back to you via email, usually within 24 hours.
Give Us a Call
We're here 7 days a week.
8:00 AM — 6:00 PM EST (New York time)
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Contact Customer Support
You can reach our Customer Support team by text message.
By texting NeuroView Customer Support at +1 (585) 215-1555, or by providing your phone number to our Customer Support team during a support interaction, you consent to receive text messages from NeuroView related to your inquiry, account, orders, or subscription.
By texting NeuroView Customer Support at +1 (585) 215-1555, or by providing your phone number to our Customer Support team during a support interaction, you consent to receive text messages from NeuroView related to your inquiry, account, orders, or subscription.
- Messages are for customer care and transactional purposes only (support replies, order and shipping updates, billing and subscription assistance, account confirmations).
- Message frequency varies depending on your inquiry.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help.
- Your phone number and consent will never be shared with third parties for marketing purposes.
- See our Privacy Policy and Terms of Service for more information.
FAQs
Subscription & Account
How do I cancel my subscription?▾
We make it easy! You can cancel anytime by logging into your account, or just drop us a line at support@tryneuroview.com and we'll take care of it for you. Please include your order number or the email address used at checkout so we can locate your account quickly.
Why am I receiving orders I didn't authorize?▾
This can happen if an active subscription or saved payment method is still on file. You can manage or cancel through your account, or reach out to support@tryneuroview.com and we'll sort it out right away.
The website says I don't have a subscription, but I'm still being charged?▾
It may be linked to a different email or payment method. Try logging in with the email you used at checkout. If it's still not showing up, just reach out to support@tryneuroview.com and we'll find it for you.
How do I update my subscription (frequency, products, or address)?NEW▾
You can update your frequency, products, or shipping address anytime through your account. Or if you prefer, just email support@tryneuroview.com and we'll happily make the changes for you.
How do I skip my next shipment?NEW▾
Still working through your current supply? No problem! Log into your account to skip your next shipment, or let us know at support@tryneuroview.com and we'll push your renewal date.
When will I be billed for my subscription?▾
Your subscription renews based on the delivery frequency you selected at checkout. You'll receive an email reminder before each charge. You can view your next billing date in your account.
What payment methods do you accept?▾
We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely.
FAQs
Order & Shipping
When will my order be shipped?▾
Orders are typically processed within 1–3 business days after payment confirmation.
How long does shipping take?▾
Shipping times depend on the method selected at checkout: Standard Shipping 5–7 business days, Expedited Shipping 2–3 business days. You'll receive a tracking email as soon as your order ships.
How can I track my order?▾
Once your order has shipped, you'll receive a confirmation email with your tracking number and a tracking link. You can also use the order tracker at the top of this page.
Can I cancel or change my order after placing it?▾
Once your order has shipped, it can no longer be canceled or modified. If your order hasn't shipped yet, contact us as soon as possible at support@tryneuroview.com and we'll do our best to help.
Do you ship internationally?▾
Yes, we ship worldwide. International shipping times and costs vary by destination. Duties and taxes may apply depending on your country's import regulations.
Where is my order being shipped from?▾
All NeuroView orders are shipped from our fulfillment center in the United States.
How do I update my shipping address?NEW▾
If your order hasn't shipped yet, contact us at support@tryneuroview.com with your updated address and we'll fix it. For subscriptions, you can update your address in your account settings.
FAQs
Product & Safety
When is the best time to take NeuroView?▾
NeuroView can be taken at any time of day, but we recommend taking it with a meal for optimal absorption. Many customers prefer taking it in the morning to support focus and clarity throughout the day.
Who should avoid taking this product?▾
Those who are pregnant, nursing, under 18, or have existing medical conditions should consult a healthcare professional before use.
What is the recommended dosage?NEW▾
Take 2 softgels per day, preferably with a meal. Each bottle contains a 30-day supply.
Can I take it on an empty stomach?NEW▾
We recommend taking NeuroView with food for optimal absorption, especially if you have a sensitive stomach.
Are there any side effects?▾
NeuroView is formulated with natural ingredients and is generally well-tolerated. If you experience any adverse effects, discontinue use and consult your healthcare provider.
Is it safe to take with my medication?▾
We recommend consulting your doctor before using NeuroView alongside any prescription medication.
How long until I notice results?NEW▾
Most customers notice improvements within 30–60 days. For best results, use consistently for at least 90 days.
Is NeuroView FDA approved?▾
Dietary supplements are not required to be FDA approved. Our products are produced in GMP-certified facilities following strict manufacturing standards. These statements have not been evaluated by the FDA.
FAQs
Returns & Pricing
What is your return policy?▾
30-Day Money-Back Guarantee. Contact support@tryneuroview.com within 30 days of purchase for a full refund, no questions asked. Refunds are processed within 5–10 business days.
How do I request a refund?NEW▾
Email support@tryneuroview.com with your order number. Most refund requests are resolved within 24 hours, and appear on your statement within 5–10 business days.
Do I need to return the product to get a refund?▾
No, you do not need to return the product. Simply reach out to our support team and we'll process your refund right away.
Why does the price change after the first order?▾
Promotional pricing may apply to your first order only. Subsequent subscription orders are billed at the standard subscription rate, which is still discounted from the one-time purchase price. You can view your subscription pricing in your account.
Why does the website price differ from what I saw on social media?▾
Social media ads may show promotional pricing that has since expired. The pricing on tryneuroview.com is always the most current. If you saw a specific offer, reach out and we'll help.
What payment methods do you accept?NEW▾
Visa, Mastercard, Amex, Discover, Shop Pay, Apple Pay, and Google Pay. All transactions are secure and encrypted.